Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by sonicPlanet LTD (trading as sonicLAB/sonicPlanet). Throughout the site, the terms “we”, “us” and “our” refer to sonicLAB/sonicPlanet. We offer this website, including all information, software, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing software or digital products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, policies, or End User License Agreements (EULAs) referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors of content.
Please read these Terms of Service carefully before purchasing our products or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or purchase our software.
Our e-commerce platform is hosted on Shopify Inc., which provides us with the online infrastructure to sell our digital products and services to you.
SECTION 1 - WEBSITE AND SOFTWARE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.
You may not use our software or products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright and intellectual property laws).
You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services and software licenses.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, crack, pirate, or exploit any portion of the Service, our software, use of the Service, or access to the Service without express written permission by us.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our software and digital products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - DIGITAL PRODUCTS, SOFTWARE, AND REFUNDS
Due to the nature of digital goods, our products are subject to return or exchange only according to our strict Refund Policy. [LINK TO REFUND POLICY]
For Digital Goods and Software: By purchasing downloadable software from sonicLAB/sonicPlanet, you explicitly request immediate performance of the contract and immediate delivery of your digital content (including iLOK license deposits, activation keys, and download links). You expressly acknowledge and agree that by initiating the purchase and accepting these terms, you waive and forfeit your statutory 14-day right of withdrawal under UK and EU consumer law once the digital fulfillment process has commenced.
Use of our software products may also be subject to a separate End User License Agreement (EULA) provided at the time of installation.
SECTION 6 - SOFTWARE USAGE RIGHTS AND INTELLECTUAL PROPERTY
Audio Output: You are granted a non-exclusive, royalty-free, and perpetual license to use any audio output, sounds, or musical material generated using our software products in your own personal or commercial projects. This includes, but is not limited to, the unrestricted use of the generated sound in video games, soundtracks, music compositions, films, and other audio or audiovisual productions, without any additional fees or limits.
Product Identity and Visual Assets: The aforementioned license applies exclusively to the generated audio output. All intellectual property rights pertaining to the software itself remain the exclusive property of sonicPlanet LTD. You are strictly prohibited from reproducing, distributing, displaying, or utilizing the software product itself, its graphical user interface (GUI), visual materials, branding, trademarks, logos, or overall product identity in any promotional material, commercial product, or other medium without the express, prior written permission of sonicPlanet LTD.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorized dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and payment details, so that we can successfully deliver your software licenses and contact you as needed.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY INTEGRATIONS
We may provide you with access to third-party tools (such as iLOK License Manager or third-party audio plugins) over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk.
SECTION 9 - THIRD-PARTY LINKS
Certain content, products, and Services available via our website may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability for any third-party materials or websites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content in connection with any third-party websites.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us creative ideas, suggestions, bug reports, feature requests, or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other proprietary right, nor contain abusive, obscene, or malicious material. You are solely responsible for any comments you make.
SECTION 11 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. [LINK TO PRIVACY POLICY]
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to software descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USES
In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights (including reverse-engineering our software) or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses, malware, or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, our software, or any related website.
SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service or software will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the software will be accurate or reliable.
You expressly agree that your use of, or inability to use, the Service and software is at your sole risk. The Service and all products delivered to you are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall sonicPlanet LTD, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost data, or replacement costs, arising from your use of any of the Service or software, even if advised of their possibility. In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless sonicPlanet LTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and licensors from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.
SECTION 16 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms by notifying us that you no longer wish to use our Services, or by permanently deleting and ceasing use of our software.
If we suspect that you have failed to comply with any term of these Terms of Service (including software piracy or unauthorized distribution), we may terminate this agreement at any time without notice, revoke your software licenses, and you will remain liable for all amounts due up to and including the date of termination.
SECTION 18 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, along with any EULAs or operating rules posted by us, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of our website or software following the posting of any changes constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@sonic-lab.com.
sonicPlanet LTD. 64 Southwark Bridge Road London, SE1 0AS United Kingdom